Jacob Menard
About my background
I have spent more than 16 years working across IT support, operations, and business management. Along the way, I’ve led operations for more than 125 employees and co-founded a retail business. Often finding ways in improving processes, assisting clients with their needs, and finding practical ways to use technology in businesses of all sizes.
My work history
ADP
NAS HCM Service Consultant I January 2024 – Present · Alpharetta, GA
- Served as primary point of contact for 20+ ADP NAS clients, handling service requests and system configuration.
- Provided expert support on eTime, Workforce Manager, and Boomi/Interface Designer.
- I design and implement pay policies, benefits, and workflow improvements.
- Manage client access and data security permissions.
SLH Retail Investments INC.
Owner / Co-Founder November 2017 – December 2025 · Canton, GA
- I expanded operations from one to two locations, growing annual sales from $120K to over $600K within four years.
- I led financial forecasting, audits, and vendor negotiations to improve profit margins.
- Introduced customer loyalty and employee retention programs.
CMOS IT, LLC
Owner / Operator January 2017 – November 2017 · Atlanta, GA
- Created a consulting firm providing IT solutions and technical support to small businesses, such as Advanced Booting Services, Haven PC, and National Parking Solutions.
National Parking Solutions
CTO / Sr. Operations Manager April 2009 – January 2017 · Atlanta, GA
- Oversaw Human Resources, payroll, and accounting operations for 125+ employees.
- Developed and deployed a payroll data entry system, reducing processing time by 30%.
- I managed multiple Class A building accounts and client reporting.
- Implemented company-wide training and quality improvement programs.
My skills and certification
- CompTIA A+ Certified
- Microsoft Office Suite (Office365)
- SQL, HTML, Windows Server (2008 R2, 2012 R2), macOS
- Intuit QuickBooks Pro, T2 Systems, TIBA, PARIS
I’m happy to provide references upon request.